Service Technician Warranty Tags
Vehicle service technicians that do service work are constantly changing parts such as starters, alternators, mufflers and axles. These parts are either returned under warranty or rebuilt and resold. The warranty and rebuilt parts need to be stored and identified in their inventory. Tagging these odd shaped parts is a challenge.
Christina Roth, Service Administration Manager for First Truck Centre Edmonton, approached NMS with the need of a better system for tracking their warranty parts. The problem was that some parts were in boxes, but some were not (i.e. a muffler, axle, radiator) and therefore need to be tagged.
The process was to use a binder to reference the manufacture specs, and then hand-write the relevant info on cardboard tags (with a grommet). The tags were tied to larger parts or taped to boxes. This was time consuming, expensive, and often illegible with a large chance of human error occurring.
After several onsite consultations, discussions and demos, NMS recommended a solution of a TSC TTP-247 Thermal Transfer Label Printer printing a custom 2-part, yellow label. All technical info required would print on both label parts—the large label being stuck on a tag or directly on each box and the small label being placed on the corresponding paperwork.
First Truck Centre created a Microsoft Access database for providing information to the TSC label printer. This move from handwritten to digital minimized the data entry for the technicians, increasing efficiency and accuracy.
The process is now very simple for the technicians to enter their basic info and then just press print! Out comes their labels, ready to put on the parts and then stored on shelf. The technicians can now focus on their main task of repairing heavy-duty trucks and making the company some profit.
TSC TTP-247 Printer and 2-Part Label